9-10, 10 Prosperity Parade
Warriewood NSW 2102
ph. +61 2 9999 5670
fax. +61 2 9999 5680
ABN: 34 120 352 936
This web site is owned and operated
by Chilli Surfboards Pty
**Please note; Should the goods be marked or in unsatisfactory condition there may be a chance that we will not exchange or refund the goods.
NSW - QLD - ACT - VIC
1 Board $35.00
2 Boards $55.00
3 Boards $75.00
4 Boards $95.00
5 Boards $115.00
1 Board $55.00
2 Boards $75.00
3 Boards $95.00
4 Boards $115.00
5 Boards $135.00
WA - TAS - NT
1 Board $80.00
2 Boards $120.00
3 Boards $160.00
4 Boards $200.00
5 Boards $240.00
International Pricing (Small Goods Only)
Zone 1 $19.95 - North America & Asia (selected countries)
Zone 2 $29.95 - Europe (selected countries) & Asia (selected countries)
Zone 3 $39.95 - Everywhere else
National Exchange and Return Policy
Standard size items
(All items other then surfboards)
Exchanges (only full price items)
- Up to 30 days from date of purchase
Refunds (only full price items)
- Up to 30 days from date of purchase
If you receive any merchandise that you are unhappy with, simply return your item with the proof of purchase in the same condition as you received it, within 30 days and we will happily exchange or refund the full priced item/s. We are also happy to ship your exchanged item/s back to you for free, but your are responsible for the cost of freight back to us. We highly recommend you return your item/s by insured, registered post because Chilli Surfboards is not liable for any lost return parcels.
Please send returns to:
9/10 Prosperity Parade
Warriewood NSW 2102
Please take careful consideration when purchasing surfboards from Chilli Surfboards as we do not refund or exchange due to change of heart. We understand every circumstance is different; thats why we are happy for you to contact our customer service team to discuss your individual situation.
Chilli Surfboards will happily exchange your surfboard/s if you do not receive what you ordered (ie; you ordered a 6'1 and you receive a 6'3) and adhere to the below terms:
a) within 30 days from invoice date,
b) return the board with proof of purchase (ie. copy of the invoice / return form, enclosed when you received the goods or via email originally)
c) with the surfboard in the same condition as wen you received it.
d) board sent back in the wrapping and box it was sent to you in, with any fins enclosed.
Surfboards may be difficult to ship, so please contact us for help.
International Exchange and Returns Policy
If you receive any merchandise that you are unhappy with for any reason, simply return it to us within the time frame listed below, in the condition that you received it and we will happily exchange or refund*.
International exchanges will be charged a re-shipping fee to have the new goods shipped back to you. Prices can be viewed here.
*Refunds not applicable on sale or promotional items.
Exchanges (full price items) -100 days from date of purchase
Exchanges (sale items) -100 days from date of purchase
Refunds (full price items) -100 days from date of purchase
If for any reason you would like to return your product to us please follow the simple steps below:
1. Contact us to notify us that you will be returning goods.
2. Pack all items with your invoice in a secure carton or reuse the original packaging. Please ensure that all boxed items are securely enclosed in a satchel as we are not able to accept them if damaged.
3. Affix the pre-addressed label to your package, making sure you cover or remove original shipping label. If you have lost this, don't worry! Our address is:
Chiili Surfboards Returns
9-10/10 Prosperity Pde
Wariewood, NSW 2102
4. Attend your local Post Office and send to the labelled address. For security and peace of mind, we strongly suggest insured registered post as Chilli Surfboards is not liable for lost return parcels.
5. Once received in our warehouse, we will inspect and process the goods within 24 hours to ensure you receive your exchange/refund as quickly as possible. So you are kept informed, we will send you an email confirming your exchange or refund.
International Shipping Fee
International exchanges will be charged a re-shipping fee. By returning your goods for exchange, you are agreeing to payment of these charges. We will need full payment of charges before shipment of goods.
Zone 1: American Samoa, Brunei, Canada, Christmas Island, Cook Islands, Fiji, Hong Kong, Korea (North), Korea Republic Of, Marshall Islands, Nauru, New Caledonia, Niue, Norfolk Island, Philippines, Samoa, Singapore, Solomon Islands, Tahiti, Taiwan, Thailand, Tonga, Tuvalu, United States of America, Vanuatu.
Zone 2: Andorra, Austria, Belgium, China, Cyprus, Denmark, Finland, France, Germany, Gibraltar, Greece, Guernsey, India, Ireland, Italy, Japan, Jersey, Luxembourg, Macau, Malta, Netherlands, Norway, Papua New Guinea, San Marino, South Africa, Spain, Sweden, Switzerland, United Kingdom, Vietnam
Zone 3: Afghanistan, Albania, Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Bosnia And Herzegovina, Botswana, Brazil, British Virgin Islands, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canary Islands, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Colombia, Congo, Congo Dem Rep Of Africa, Costa Rica, Croatia, Cuba, Curacao, Czech Republic, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, French Guyana, Gabon, Gambia, Georgia, Ghana, Grenada, Guadeloupe, Guam, Guatemala, Guinea Republic, Guinea-Bissau, Guyana, Haiti, Honduras, Hungary, Iceland, Iran, Iraq, Israel, Ivory Coast, Jamaica, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Lao Peoples Dem. Rep, Latvia, Lebanon, Lesotho, Liberia, Libya, Lithuania, Macedonia, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Mauritius, Mexico, Moldova, Mongolia, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nepal, Nevis, Nicaragua, Niger, Oman, Pakistan, Palau, Panama, Paraguay, Peru, Poland, Portugal, Puerto Rico, Qatar, Reunion Island, Romania, Russian Federation, Rwanda, Saint Lucia, Saint Vincent, Saipan, Saudi Arabia, Senegal, Serbia & Montenegro, Sierra Leone, Slovakia, Slovenia, Sri Lanka, St Barthelemy, St Kitts-Nevis, St.Eustatius, St.Maarten, Sudan, Suriname, Swaziland, Syria, Tajikistan, Tanzania, Togo, Trinidad & Tobago, Turkey, Turkmenistan, Turks & Caicos Islands, U.S. Virgin Islands, Uganda, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Venezuela, Yemen, Zambia, Zimbabwe.